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Syncro RMM

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Overview

This node integrates with the Syncro RMM API to update contact information within the Syncro system. It is useful for automating updates to existing contacts, such as modifying their address, phone number, email, or other details without manual intervention. Practical scenarios include syncing contact data from a CRM or updating customer records after receiving new information.

Properties

Name Meaning
Contact ID The unique identifier of the contact to update.
Additional Fields Optional fields to update on the contact, including:
- Address (Line 1, Line 2, City, State, ZIP)
- Name
- Notes
- Phone
- Email
- Customer ID

Output

The node outputs JSON data representing the updated contact object returned by the Syncro RMM API. This typically includes the contact's updated fields and metadata confirming the successful update. There is no indication that binary data is output by this node.

Dependencies

  • Requires an API key credential for authenticating with the Syncro RMM API.
  • Needs the Syncro RMM subdomain configured in credentials to form the base URL.
  • The node uses HTTP requests to communicate with the Syncro RMM REST API endpoint.

Troubleshooting

  • Invalid API Key: If the API key is incorrect or expired, the node will fail authentication. The error message will indicate invalid credentials. To resolve, verify and update the API key in the node’s credential settings.
  • Contact Not Found: Providing an incorrect or non-existent Contact ID will result in an error from the API. Ensure the Contact ID is valid and exists in the Syncro system.
  • Missing Required Fields: The Contact ID is mandatory; omitting it will cause the node to fail before making the API call.
  • API Rate Limits or Network Issues: Temporary failures may occur due to network problems or API rate limiting. Retrying after some time or checking network connectivity can help.

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