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Syncro RMM

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Overview

This node integrates with the Syncro RMM API, specifically allowing users to retrieve information about customers. The "Get Customer" operation fetches details for a single customer based on a provided Customer ID. This is useful in scenarios where you want to pull specific customer data into your workflow for further processing, reporting, or automation.

Practical examples include:

  • Fetching detailed customer information before creating a support ticket.
  • Retrieving customer data to personalize communications or notifications.
  • Integrating customer details into CRM or billing systems.

Properties

Name Meaning
Customer ID The unique identifier of the customer to retrieve.

Output

The node outputs JSON data representing the customer object retrieved from the Syncro RMM API. This typically includes fields such as customer name, contact details, address, and other metadata associated with the customer record.

If the node supports binary data output (not indicated here), it would represent attachments or files related to the customer, but this is not evident from the provided code.

Dependencies

  • Requires an active connection to the Syncro RMM API.
  • Needs an API key credential configured in n8n with appropriate permissions to access customer data.
  • The base URL for API requests is dynamically constructed using the user's subdomain.
  • The node depends on internal modules handling routing and API transport, which manage request execution and response parsing.

Troubleshooting

  • Invalid API Key: If the API key is incorrect or expired, the node will fail authentication. The error message returned will indicate invalid credentials. To resolve, verify and update the API key in the node's credential settings.
  • Missing Customer ID: If the Customer ID property is empty or invalid, the API call will likely fail or return no data. Ensure that a valid Customer ID is provided.
  • Network Issues: Connectivity problems to the Syncro RMM service can cause timeouts or errors. Check network access and firewall settings.
  • Permission Errors: Insufficient API permissions may result in authorization errors. Confirm that the API key has rights to read customer data.

Links and References

Discussion