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Syncro RMM

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Overview

This node interacts with the Syncro RMM API to retrieve information about a specific contact. The "Get Contact" operation fetches detailed data for a single contact identified by its unique Contact ID. This is useful in scenarios where you need to access or verify contact details within automated workflows, such as syncing contact information, generating reports, or triggering actions based on contact attributes.

Practical examples include:

  • Retrieving contact details before sending personalized notifications.
  • Validating contact existence and information during customer support ticket creation.
  • Integrating contact data into CRM or helpdesk systems.

Properties

Name Meaning
Contact ID The unique identifier of the contact to retrieve. This is a required string input specifying which contact's details to fetch from Syncro RMM.

Output

The node outputs JSON data representing the full details of the requested contact. This typically includes fields such as name, email, phone number, address, and any other metadata associated with the contact in Syncro RMM.

If the node supports binary data output (not indicated here), it would represent attachments or files related to the contact, but this operation primarily returns structured JSON data.

Dependencies

  • Requires an active connection to the Syncro RMM API.
  • Needs an API key credential configured in n8n with appropriate permissions to read contact data.
  • The base URL for API requests is dynamically constructed using the user's Syncro RMM subdomain.

Troubleshooting

  • Invalid API Key: If the API key is incorrect or lacks necessary permissions, the node will fail authentication. Ensure the API key is valid and has read access to contacts.
  • Contact Not Found: Providing an invalid or non-existent Contact ID will result in an error or empty response. Verify the Contact ID before execution.
  • Network Issues: Connectivity problems to the Syncro RMM service can cause timeouts or failures. Check network settings and Syncro RMM service status.

Links and References

Discussion