Actions101
- š¤ Chatting Actions
- š„ļø Sessions Actions
- š Auth Actions
- š¼ļø Screenshot Actions
- š¢ Channels Actions
- š¢ Status Actions
- š¬ Chats Actions
- š¤ Contacts Actions
- š„ Groups Actions
- ā Presence Actions
- š·ļø Labels Actions
- š Observability Actions
Overview
This node operation retrieves chat labels for a specified chat session. It is useful for scenarios where you need to organize, filter, or analyze chat conversations based on their labels. For example, customer support teams can use it to fetch labels assigned to chats to prioritize or categorize conversations.
Use Case Examples
- Fetching labels for a customer support chat session to determine its status or category.
- Retrieving chat labels to generate reports on chat topics or issues.
Properties
| Name | Meaning |
|---|---|
| Session | The name of the chat session from which to retrieve labels. |
| Chat Id | The unique identifier of the chat whose labels are to be fetched. |
| Request Options | Additional request settings such as batching, SSL certificate validation, proxy configuration, and timeout settings. |
Output
JSON
labels- Array of labels associated with the specified chat.chatId- The ID of the chat for which labels were retrieved.session- The session name from which the chat labels were fetched.
Dependencies
- Requires an API key credential or authentication token to access the chat service API.
Troubleshooting
- Ensure the session name and chat ID are correct and exist in the system to avoid empty or error responses.
- If SSL certificate validation fails and the request is blocked, enable the 'Ignore SSL Issues' option to bypass validation (not recommended for production).
- Check proxy settings if network requests fail due to connectivity issues.
- Adjust timeout settings if the server response is slow to prevent premature request abortion.