ChatWoot

Overview

This node interacts with the ChatWoot API to retrieve a CSAT (Customer Satisfaction) Survey Page for a specific conversation. It is useful in scenarios where you need to fetch customer feedback or survey data associated with a particular conversation within ChatWoot, such as for reporting, analytics, or follow-up automation.

Example use cases:

• Automatically retrieving CSAT survey results after a support ticket is closed.
• Integrating customer satisfaction data into dashboards or reports.
• Triggering workflows based on customer feedback scores.

Properties

Output

The output will be a JSON object containing the details of the CSAT survey page for the specified conversation. The exact structure depends on the ChatWoot API response, but typically includes fields such as survey questions, responses, and metadata related to the conversation.

Dependencies

• External Service: Requires access to a ChatWoot instance with the API enabled.
• API Credentials: Needs valid chatwootApi credentials configured in n8n, including the base URL (url) and authentication details.
• n8n Configuration: Ensure that the ChatWoot API credentials are set up in your n8n instance.

Troubleshooting

• Missing or Invalid Conversation Uuid: If the provided Conversation Uuid does not exist or is invalid, the node may return an error indicating that the resource was not found.
• Authentication Errors: Incorrect or missing API credentials will result in authentication errors. Double-check your ChatWoot API credentials in n8n.
• Network Issues: Connectivity problems between n8n and the ChatWoot server can cause request failures.
• Permission Denied: The API user must have permission to access the requested conversation and its survey data.

Links and References

• ChatWoot API Documentation
• n8n Documentation: Credentials
• CSAT Surveys in ChatWoot