ChatWoot

Overview

This node allows you to retrieve a specific canned response associated with an account from the ChatWoot platform. Canned responses are pre-defined replies that can be used to quickly respond to common customer queries, improving efficiency and consistency in support communications.

Common scenarios:

• Fetching a particular canned response for use in automated workflows.
• Integrating ChatWoot canned responses into other systems or processes.
• Displaying or processing standard replies within n8n automations.

Example:
Automatically retrieving a canned response when a new ticket is created, so it can be sent as an initial reply.

Properties

Output

The node outputs a json object containing the details of the requested canned response. The structure typically includes fields such as:

{
  "id": 123,
  "short_code": "greeting",
  "content": "Hello! How can I help you today?",
  "account_id": 456,
  "created_at": "2023-01-01T12:00:00Z",
  "updated_at": "2023-01-02T12:00:00Z"
}

Note: The exact output fields depend on the ChatWoot API's response for the canned response resource.

Dependencies

• External Service: Requires access to a ChatWoot instance.
• API Credentials: You must configure the chatwootApi credential in n8n, which should include the base URL and authentication details for your ChatWoot account.

Troubleshooting

• Missing or Invalid Account Id: If the provided Account Id does not exist or is incorrect, the node may return an error or an empty result. Double-check the Account Id value.
• Authentication Errors: If credentials are missing or invalid, you may see errors related to authorization (e.g., "401 Unauthorized"). Ensure your chatwootApi credentials are correctly set up in n8n.
• Network Issues: Connectivity problems between n8n and your ChatWoot instance can cause timeouts or connection errors.

Links and References

• ChatWoot Documentation
• n8n Documentation: Credentials
• Canned Responses in ChatWoot