ChatWoot

Overview

The ChatWoot - Help Center: Get Portal node allows you to retrieve information about a specific Help Center portal from your ChatWoot account using its numeric Account Id. This is useful for automating support workflows, integrating knowledge base data into other systems, or reporting on portal configurations.

Common scenarios:

• Fetching portal details to display in dashboards.
• Integrating Help Center data with CRM or ticketing systems.
• Automating documentation updates or audits.

Properties

Output

The node outputs a json object containing the details of the requested Help Center portal. The exact structure depends on the ChatWoot API response, but typically includes fields such as portal name, id, status, and configuration details.

Dependencies

• External Service: Requires access to a ChatWoot instance.
• API Credentials: Needs a configured chatwootApi credential in n8n, including the base URL (url) and authentication details.
• n8n Configuration: Ensure the ChatWoot node is installed and credentials are set up.

Troubleshooting

Common issues:

• Invalid Account Id: If the provided Account Id does not exist, the node may return an error or empty result.
• Authentication Errors: Missing or incorrect API credentials will cause authentication failures.
• Network Issues: Connectivity problems between n8n and the ChatWoot server can prevent successful requests.

Error messages and resolutions:

• "401 Unauthorized": Check your API credentials and ensure they have permission to access the Help Center resource.
• "404 Not Found": Verify that the Account Id is correct and that the Help Center portal exists.
• "Connection refused" or timeout errors: Ensure the ChatWoot server URL is reachable from your n8n instance.

Links and References

• ChatWoot Documentation
• n8n Documentation: Credentials
• n8n Community Support