ChatWoot

Overview

This node allows you to delete a specific canned response from a ChatWoot account. Canned responses are pre-defined replies that can be used to quickly respond to common customer queries. This operation is useful for administrators or support managers who need to manage and clean up outdated or unnecessary canned responses in their ChatWoot instance.

Practical Example:
If your support team updates its messaging or retires certain FAQs, you can use this node to programmatically remove obsolete canned responses from your ChatWoot account.

Properties

Both properties are required to perform the deletion.

Output

The output will contain a json field reflecting the result of the delete operation. Typically, this may include:

• A status indicator (e.g., success or failure)
• Any message returned by the API
• Possibly the ID of the deleted canned response

Example output:

{
  "success": true,
  "message": "Canned response deleted successfully",
  "id": 12345
}

Note: The exact structure depends on the ChatWoot API's response.

Dependencies

• External Service: Requires access to a ChatWoot instance with API enabled.
• API Key: You must provide valid ChatWoot API credentials (chatwootApi) in n8n.
• n8n Configuration: The base URL for ChatWoot should be set in the credentials as url.

Troubleshooting

• Invalid Account Id or Id: If either the Account Id or Canned Response Id is incorrect, the API may return a "Not Found" or similar error.
• Authentication Errors: If the API key is missing or invalid, you may see errors like "Unauthorized" or "Invalid credentials."
• Permission Issues: The user associated with the API key must have permission to delete canned responses; otherwise, you might receive a "Forbidden" error.
• Network/Connection Issues: Ensure that the n8n instance can reach the ChatWoot server at the specified URL.

Links and References

• ChatWoot Documentation – Canned Responses
• n8n Documentation – Credentials
• ChatWoot API Reference