Actions57
- Agents Actions
- Public Answer Actions
- Answer Management Actions
- Communications Actions
- Customers Actions
- Conversations Actions
- Get Conversations
- Get Conversation
- Patch Conversation
- Create Item
- Get Item
- Delete Item
- Get Media
- Get Voice Transcript
- Create Customer Item
- Delete Customer Item
- Get Conversation Items
- Add Topic To Conversation
- Delete Topic From Conversation
- Add Note To Conversation
- Get Note From Conversation
- Reply To Message
- Redact Content
- Export Actions
- Freeform Topics Actions
- Message Automation Actions
- Proactive Conversations Actions
- Tasks Actions
- User Identity Actions
- Topics Actions
- Webhooks Actions
- Payloads Actions
Overview
This node operation deletes a specific item associated with a customer in the "Conversations" resource. It is useful when you need to remove outdated, incorrect, or no longer relevant items linked to a customer's conversation history or profile.
Practical examples include:
- Removing an obsolete support ticket or message from a customer's conversation.
- Deleting a mistakenly added note or attachment related to a customer.
- Cleaning up customer data by removing items that are no longer needed.
Properties
| Name | Meaning |
|---|---|
| Customer Id | The unique identifier of the customer whose item you want to delete. You can find this ID using the Find customers API. |
| Item Id | The unique identifier of the item to be deleted from the specified customer. |
Output
The output JSON will typically contain the response from the API confirming the deletion of the specified item. This may include status information or confirmation messages indicating whether the deletion was successful.
If the node supports binary data output (not indicated here), it would represent any files or attachments related to the deleted item, but this operation primarily deals with JSON responses.
Dependencies
- Requires an API key credential for authenticating with the Gladly API.
- The node uses the Gladly API endpoint configured with base URL
https://petstore3.swagger.io/api/v3. - Proper network access and permissions to call the Gladly API are necessary.
Troubleshooting
- Missing or invalid Customer Id or Item Id: Ensure both IDs are correctly provided and correspond to existing records.
- Authentication errors: Verify that the API key credential is set up correctly and has sufficient permissions.
- API endpoint issues: Confirm that the Gladly API service is reachable and operational.
- Error responses from API: Check the error message returned in the node output for details; common issues include trying to delete an item that does not exist or belongs to another customer.
Links and References
- Gladly API Documentation (for finding customer IDs and managing conversation items)
- n8n Documentation on API credentials and HTTP request nodes