Actions57
- Agents Actions
- Public Answer Actions
- Answer Management Actions
- Communications Actions
- Customers Actions
- Conversations Actions
- Get Conversations
- Get Conversation
- Patch Conversation
- Create Item
- Get Item
- Delete Item
- Get Media
- Get Voice Transcript
- Create Customer Item
- Delete Customer Item
- Get Conversation Items
- Add Topic To Conversation
- Delete Topic From Conversation
- Add Note To Conversation
- Get Note From Conversation
- Reply To Message
- Redact Content
- Export Actions
- Freeform Topics Actions
- Message Automation Actions
- Proactive Conversations Actions
- Tasks Actions
- User Identity Actions
- Topics Actions
- Webhooks Actions
- Payloads Actions
Overview
This node operation allows you to create a comment on a specific task within the Gladly system. It is useful for adding notes, updates, or feedback directly associated with a task, enabling better communication and tracking of task progress. For example, customer support agents can use this to log interactions or follow-up actions related to a task.
Properties
| Name | Meaning |
|---|---|
| Task Id | The unique identifier of the task that will receive the comment. |
| Id | A unique, URL-safe identifier for the comment itself (under 50 characters). Automatically generated if not provided. |
| Agent Id | The identifier of the agent who is making the comment. |
| Comment | The body text of the comment to be added to the task. |
Output
The output contains a JSON object representing the newly created comment on the task. This typically includes the comment's unique id, the agent id, the comment text, and any metadata returned by the API confirming successful creation. There is no indication that binary data is involved in this operation.
Dependencies
- Requires an API key credential for authenticating with the Gladly API.
- The node uses the Gladly REST API endpoint configured with base URL
https://petstore3.swagger.io/api/v3. - Proper network access to the Gladly API service is necessary.
Troubleshooting
- Missing Required Fields: Errors may occur if required properties like Task Id, Agent Id, or Comment are missing. Ensure all mandatory fields are filled.
- Invalid Id Format: If providing a custom comment Id, it must be URL safe and under 50 characters; otherwise, the API may reject it.
- Authentication Failures: Verify that the API key credential is correctly set up and has sufficient permissions.
- Network Issues: Timeouts or connection errors may happen if the Gladly API is unreachable; check your network and API status.
Links and References
- Gladly API Documentation (general reference): https://developer.gladly.com/
- n8n OpenAPI Node documentation: https://docs.n8n.io/integrations/builtin/n8n-nodes-base.openapi/