Actions57
- Agents Actions
- Public Answer Actions
- Answer Management Actions
- Communications Actions
- Customers Actions
- Conversations Actions
- Get Conversations
- Get Conversation
- Patch Conversation
- Create Item
- Get Item
- Delete Item
- Get Media
- Get Voice Transcript
- Create Customer Item
- Delete Customer Item
- Get Conversation Items
- Add Topic To Conversation
- Delete Topic From Conversation
- Add Note To Conversation
- Get Note From Conversation
- Reply To Message
- Redact Content
- Export Actions
- Freeform Topics Actions
- Message Automation Actions
- Proactive Conversations Actions
- Tasks Actions
- User Identity Actions
- Topics Actions
- Webhooks Actions
- Payloads Actions
Overview
This node interacts with the Gladly API to list public answers associated with a specified organization. It is useful for retrieving FAQ or knowledge base answers that are publicly available within an organization, optionally filtered by language and audience. Typical use cases include integrating Gladly's public answers into workflows for customer support automation, displaying relevant help content dynamically, or syncing knowledge base data.
For example, a support team could use this node to fetch all public answers in Spanish (es-419) for a particular organization and audience, then display them on a website or use them in automated responses.
Properties
| Name | Meaning |
|---|---|
| Org Id | The unique identifier of your organization in Gladly. This is required to specify which organization's public answers to retrieve. You can find this ID via the Gladly "Get organization" API. |
| Lng | The language code for the answers returned. Defaults to en-us if not specified. For example, es-419 for Latin American Spanish. This filters answers by their language. |
| Audience Id | (Optional) The audience ID to filter answers by a specific audience segment. This ID can be found in Gladly under Settings > Audiences by editing the desired audience and copying the ID from the page URL. |
Output
The node outputs JSON data containing the list of public answers retrieved from the Gladly API. Each item in the output typically represents a single answer with its associated metadata such as content, language, and audience information.
No binary data output is involved.
Dependencies
- Requires an API key credential for authenticating with the Gladly API.
- The node uses the Gladly REST API endpoint configured with default headers accepting JSON.
- No additional environment variables are explicitly required beyond the API authentication setup.
Troubleshooting
- Missing or invalid Org Id: If the organization ID is incorrect or missing, the API call will fail or return no results. Verify the Org Id using the Gladly organization API.
- Language code issues: Using an unsupported or incorrect language code may result in empty results. Ensure the language code matches those supported by Gladly.
- Audience Id errors: Providing an invalid audience ID may cause the API to ignore the filter or return errors. Confirm the audience ID from Gladly’s UI.
- Authentication failures: If the API key credential is missing or invalid, the node will fail to authenticate. Check the API key configuration.
- API rate limits or downtime: Network or API service issues can cause request failures. Retry after some time or check Gladly’s status.
Links and References
- Gladly API Documentation: https://developer.gladly.com/reference#get-public-answers
- Gladly Audiences Setup: https://help.gladly.com/settings/audiences
- Language Codes Reference: https://www.iso.org/iso-639-language-codes.html