Actions57
- Agents Actions
- Public Answer Actions
- Answer Management Actions
- Communications Actions
- Customers Actions
- Conversations Actions
- Get Conversations
- Get Conversation
- Patch Conversation
- Create Item
- Get Item
- Delete Item
- Get Media
- Get Voice Transcript
- Create Customer Item
- Delete Customer Item
- Get Conversation Items
- Add Topic To Conversation
- Delete Topic From Conversation
- Add Note To Conversation
- Get Note From Conversation
- Reply To Message
- Redact Content
- Export Actions
- Freeform Topics Actions
- Message Automation Actions
- Proactive Conversations Actions
- Tasks Actions
- User Identity Actions
- Topics Actions
- Webhooks Actions
- Payloads Actions
Overview
This node operation, Get Answer Titles under the Public Answer resource, retrieves a list of public answer titles from the Gladly platform. It is useful for scenarios where you want to display or process a catalog of help center answers without fetching their full content. For example, you might use this to populate a dropdown menu with available answer titles in a customer support workflow or to synchronize answer metadata with another system.
Properties
| Name | Meaning |
|---|---|
| Org Id | The unique identifier of your organization in Gladly. Required to specify which organization's data to access. You can find this ID via the Gladly API's "Get organization" endpoint. |
| Help Center Id | The identifier of the Help Center from which to retrieve answer titles. This ID is found in the Gladly settings under Help Center configuration. |
| Lng | The language code for the answers returned (e.g., en-us, es-419). Defaults to es-419. Determines the localization of the answer titles fetched. |
| Audience Id | (Optional) The audience ID filters answers by a specific audience segment. This ID is found in Gladly's Audiences settings. If provided, only answers targeted to this audience are returned. |
Output
The node outputs JSON data containing the list of public answer titles retrieved from the specified Help Center and filtered by the given parameters. Each item in the output typically includes metadata such as the answer title and possibly its ID or other identifying information. The output does not include the full content of the answers, only their titles or summary metadata.
No binary data output is involved in this operation.
Dependencies
- Requires an API key credential for authenticating with the Gladly API.
- The node depends on the Gladly REST API endpoints for retrieving public answer titles.
- Proper configuration of organization ID, Help Center ID, and optionally audience ID is necessary.
- Network connectivity to Gladly's API endpoint is required.
Troubleshooting
- Invalid Org Id or Help Center Id: If these IDs are incorrect or missing, the API will fail to return results. Verify IDs in Gladly’s admin interface.
- Authentication errors: Ensure that the API key credential is correctly configured and has sufficient permissions.
- Language or Audience filtering issues: If no results are returned, check if the language code or audience ID matches existing data.
- API rate limits or downtime: Temporary failures may occur due to API limits or service outages; retry after some time.
Links and References
- Gladly API Documentation: Refer to the official Gladly API docs for details on organization, help center, and audience management.
- Gladly Admin Settings: To locate Org Id, Help Center Id, and Audience Id, use the Gladly web app under Settings > Organization / Help Center / Audiences.