Actions148
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Overview
This node integrates with the Wassenger WhatsApp API to create quick reply shortcuts for WhatsApp numbers. Quick replies are predefined message templates that can be triggered by shortcut keywords, enabling faster and more consistent communication. This is particularly useful for customer support teams or businesses that want to automate common responses on WhatsApp.
Typical use cases include:
- Setting up frequently used answers to FAQs.
- Creating shortcuts for promotional messages.
- Attaching media files (images, documents) to quick replies for richer communication.
For example, a business could create a quick reply with the shortcut "hours" that sends their opening hours message instantly when typed.
Properties
| Name | Meaning |
|---|---|
| WhatsApp Number | The ID of the WhatsApp number where the quick reply will be created. |
| Shortcut | A keyword (2-25 characters) that triggers the quick reply. |
| Message | The content of the quick reply message (4-6000 characters). |
| Permission | Access level for the quick reply: Public, Read-only, or Private. |
| Include Media File | Whether to attach a media file to the quick reply (true/false). |
| File ID | The ID of a previously uploaded media file to attach (required if including media). |
| Keywords | Optional list of up to 3 alphanumeric keywords associated with the quick reply for searching. |
Output
The node outputs JSON data representing the result of the quick reply creation operation. This typically includes details about the newly created quick reply such as its ID, shortcut, message content, permissions, and any attached media file metadata.
If a media file is included, the output confirms the attachment but does not output the binary data itself.
Dependencies
- Requires an active connection to the Wassenger WhatsApp API via an API key credential.
- The node depends on pre-uploaded media files if attaching media to quick replies; these must be managed separately.
- Proper configuration of WhatsApp numbers in the Wassenger system is necessary to assign quick replies correctly.
Troubleshooting
- Missing Required Fields: Ensure all required properties like WhatsApp Number, Shortcut, and Message are provided.
- Invalid Shortcut Length: Shortcut must be between 2 and 25 characters; otherwise, the API may reject the request.
- File Attachment Issues: If including a media file, verify the File ID corresponds to a valid uploaded file and that the file is accessible.
- Permission Errors: Setting inappropriate permission levels might cause access issues; choose according to your team's needs.
- API Authentication Failures: Confirm the API key credential is valid and has sufficient permissions.
- Rate Limits or API Errors: Handle errors gracefully and consider retry logic or error handling workflows in n8n.