izapp - WhatsAppInstall

Overview

The node provides an integration with a WhatsApp-based customer relationship platform, enabling various operations related to contacts, protocols (support tickets), messaging, groups, marketing campaigns, and more. Specifically, the "Protocolo - Finalizar" (Protocol - Finish) operation allows users to finalize or close a customer support protocol (ticket). This is useful in scenarios where a support interaction or service request has been completed and needs to be marked as finished in the system.

Practical examples:

• Closing a customer support ticket after resolving the issue.
• Optionally notifying the contact about the closure with a custom message.
• Automating protocol finalization as part of a workflow that handles customer interactions.

Properties

Output

The node outputs JSON data representing the result of the protocol finalization operation. This typically includes confirmation details such as the protocol ID, status update, and any response messages from the platform API.

If the "Notificar O Contato" option is enabled, the output may also reflect the notification status sent to the contact.

No binary data output is indicated for this operation.

Dependencies

• Requires connection to the external WhatsApp-based customer relationship platform via its API.
• Needs an API authentication token or key configured in n8n credentials to authorize requests.
• The node depends on internal action implementations imported from bundled dependencies to perform the actual API calls.

Troubleshooting

• Common issues:

  • Invalid or missing protocol ID: Ensure the "ID Do Protocolo" property is correctly set and corresponds to an existing protocol.
  • API authentication errors: Verify that the API key credential is properly configured and valid.
  • Notification failures: If "Notificar O Contato" is enabled but the notification text is empty or malformed, the notification might not be sent.

• Error messages:

  • Errors related to protocol not found or already closed usually indicate incorrect protocol ID or state.
  • Authentication errors suggest problems with API credentials.
  • Network or timeout errors may occur if the external platform is unreachable.

• Resolutions:

  • Double-check input parameters before execution.
  • Confirm API credentials and connectivity.
  • Use the informational notice property as a reminder to verify protocol correctness before finalizing.

Links and References

• No direct external links are provided in the source code.
• For further information, consult the documentation of the integrated WhatsApp customer relationship platform or the n8n community forums for usage examples.