Clientes Online - WhatsApp icon

Clientes Online - WhatsApp

Interação com a Plataforma de Relacionamento via WhatsApp - Clientes.Online
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Overview

This node integrates with the "Clientes Online" WhatsApp relationship platform, specifically enabling sending messages to contacts. The operation Contato - Mensagem - Enviar (Contact - Message - Send) allows users to send various types of WhatsApp messages directly to a contact identified by their ID in the client's database.

Common scenarios include:

  • Sending text notifications or alerts to customers.
  • Delivering media content such as images, videos, audio, or files.
  • Sharing location information via maps.
  • Sending vCards for contact sharing.
  • Using predefined message templates for consistent communication.
  • Leveraging WhatsApp Cloud API templates for advanced messaging.

Practical examples:

  • A business sends a promotional image with a caption to a customer.
  • A support team shares a location map to guide a client.
  • Automated sending of appointment reminders using message templates.
  • Sharing a digital business card (vCard) after a conversation.

Properties

Name Meaning
Atenção: SPAM Pode Gerar Penalidades Em Seu Canal Notice warning that WhatsApp may penalize accounts identified as spamming.
ID Do Contato The unique identifier of the contact in the client's database to whom the message will be sent.
Tipo De Mensagem Type of message to send. Options: Arquivo (file), Áudio (audio), Imagem (image), Mapa (map), Template, Texto (text), vCard, Vídeo (video), WhatsApp Cloud Template.
Texto Da Mensagem Text content of the message; applicable when type is text, image, or video.
URL Da Mídia URL of the media content (image, video, audio, or file) to be sent.
Nome Do vCard Name field for the vCard contact.
Telefone Do vCard Phone number included in the vCard.
Lugar No Mapa Name of the place to be sent on the map.
Latitude Latitude coordinate for the map location.
Longitude Longitude coordinate for the map location.
Template Template model to use for sending; applies to template and WhatsApp Cloud Template message types.
Definir Canal A Ser Utilizado? Boolean flag to specify whether to select a particular channel for sending the message.
Canal The specific channel to use for sending the message if the above flag is true.
Utilizar Sempre Canais Secundários Notice advising to always use secondary channels for notification sending (shown if channel specified).
ID De Identificação Do Template JSON object containing variables to personalize the WhatsApp Cloud API template message.

Output

The node outputs JSON data representing the response from the Clientes Online platform after attempting to send the message. This typically includes status information about the message delivery, any error messages, and identifiers related to the sent message.

If the message involves media, the output confirms successful upload or linking of the media content.

No binary data output is indicated for this operation.

Dependencies

  • Requires an API key credential for authentication with the Clientes Online WhatsApp platform.
  • The node depends on the external Clientes Online API service to send messages.
  • Proper configuration of the API credentials within n8n is necessary.
  • Internet access is required to reach the Clientes Online platform endpoints.

Troubleshooting

  • Common issues:

    • Invalid or missing contact ID will cause message sending to fail.
    • Incorrect media URLs or inaccessible media resources can result in errors.
    • Using message templates without proper template IDs or variables may cause rejection.
    • Specifying a channel incorrectly or without enabling the option might lead to unexpected behavior.

  • Error messages:

    • Authentication failures indicate problems with the provided API key credential.
    • Validation errors often relate to missing required fields like contact ID or message type.
    • API rate limits or spam detection warnings may appear if too many messages are sent in a short time.

  • Resolutions:

    • Verify all required properties are correctly set.
    • Ensure media URLs are publicly accessible.
    • Confirm template IDs and variables match those configured in the WhatsApp platform.
    • Use the notice about spam carefully to avoid penalties by limiting message frequency.

Links and References

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