Clientes Online - WhatsApp
Actions59
- Acesso - Credenciais
- Canais - Listar
- Contato - Adicionar Etiqueta
- Contato - Adicionar Informações
- Contato - Consultar
- Contato - Editar Perfil
- Contato - Encaminhar
- Contato - Importar
- Contato - Importar - Lote
- Contato - Listar Protocolos
- Contato - Listar Todos
- Contato - Mensagem - Enviar
- Contato - Mensagem - Enviar Imagem + Legenda
- Contato - Pesquisar
- Contato - Remover Etiqueta
- Contato - Status De WhatsApp
- Etiquetas - Listar Todos
- Extra - Cep - Pesquisar
- Extra - Cnpj - Pesquisar
- Extra - Coordenadas - Pesquisar
- Extra - Cpf - Pesquisar
- Extra - CSV/TSV - Formatar
- Extra - Nome - Pesquisar
- Extra - Titularidade - Pesquisar
- Extra - Transcrição - Documentos
- Extra - Transcrição - Imagem EN
- Extra - Transcrição - Imagem PT
- Grupos - Adicionar Contato
- Grupos - Listar Contatos
- Grupos - Listar Todos
- Grupos - Remover Contato
- Grupos - WhatsApp - Histórico
- Grupos - WhatsApp - Listar
- Grupos - WhatsApp - Membros
- Marketing - Campanha - Listar
- Marketing - Campanha - Resumo
- Marketing - Mensagem - Enviar
- Marketing - Mensagem - Listar
- Marketing - Mensagem - Status
- Produto - Categoria - Listar
- Produto - Listar
- Protocolo - Consultar
- Protocolo - Encaminhar - Recado
- Protocolo - Finalizar
- Protocolo - Listar - Todos
- Protocolo - Mensagem - Enviar
- Protocolo - Mensagem - Listar
- Protocolo - Observações - Adicionar
- Protocolo - Observações - Listar
- Protocolo - Pesquisar
- Recados - Listar - Todos
- Recados - Pesquisar
- Setor - Listar - Todos
- Templates - Listar - Todos
- Usuário - Agenda - Listar
- Usuário - Carteira - Adicionar
- Usuário - Carteira - Listar
- Usuário - Carteira - Remover
- Usuário - Listar - Todos
Overview
The node provides an integration with a WhatsApp-based customer relationship platform, focusing on managing service protocols. Specifically, the "Protocolo - Finalizar" operation allows users to finalize (close) a service protocol identified by its unique number. This is useful in scenarios where a customer support or service interaction tracked via a protocol needs to be marked as completed.
A practical example: After resolving a customer's issue through WhatsApp, an agent can use this node operation to close the protocol and optionally notify the customer about the closure with a custom message.
Properties
| Name | Meaning |
|---|---|
| ID Do Protocolo | The unique identifier (protocol number) of the service protocol you want to finalize. |
| Notificar O Contato | Boolean flag indicating whether to notify the contact about the protocol closure. |
| Texto De Notificação | Custom notification text sent to the contact if notification is enabled. Supports variables like %PROTOCOLO%. |
| Aviso | Informational notice warning that this action will finalize the protocol and should be used carefully. |
Output
The node outputs JSON data representing the result of the protocol finalization request. This typically includes confirmation details such as success status, updated protocol information, or error messages if the operation failed.
No binary data output is indicated for this operation.
Dependencies
- Requires an API key credential for authenticating with the external WhatsApp customer relationship platform.
- The node depends on the platform's API to perform protocol finalization and optional notifications.
- Proper configuration of the API credentials within n8n is necessary for successful execution.
Troubleshooting
Common Issues:
- Invalid or missing protocol ID: The operation requires a valid protocol number; ensure it is correctly provided.
- API authentication failure: Verify that the API key credential is correctly configured and has sufficient permissions.
- Notification failures: If notification is enabled but fails, check the notification text formatting and platform messaging limits.
Error Messages:
- Errors related to invalid protocol ID usually indicate the protocol does not exist or is already finalized.
- Authentication errors suggest issues with the API key or connectivity.
- Message sending errors may arise from invalid notification text or contact issues.
Resolving these generally involves verifying input parameters, checking API credentials, and reviewing platform usage policies.
Links and References
- Clientes Online Platform Documentation (example placeholder)
- WhatsApp Business API documentation for messaging and protocol management
- n8n documentation on creating and using API credentials