Actions35
- Password Actions
- Configuration Actions
- Flexible Asset Actions
- Organization Actions
- Contact Actions
Overview
This node interacts with the IT Glue API to perform various operations on different resources such as organizations, passwords, configurations, contacts, and flexible assets. Specifically, for the Contact resource with the Get operation, it retrieves contact records from IT Glue based on provided parameters like record ID or query parameters. This node is useful for automating data retrieval from IT Glue, integrating contact information into workflows, or syncing contact data with other systems.
Use Case Examples
- Retrieve a specific contact by its record ID to use in a customer support workflow.
- Fetch all contacts with pagination to sync with a CRM system.
Properties
| Name | Meaning |
|---|---|
| Parameters | Collection of parameters to specify the details of the get operation, including record ID, query parameters, pagination options, and flexible asset type and traits when applicable. |
Output
JSON
json- The JSON response from the IT Glue API containing the requested contact data or an array of contacts.
Dependencies
- IT Glue API
- API authentication token (credential required)
Troubleshooting
- Common issues include invalid or missing API credentials, resulting in authentication errors.
- Providing an incorrect record ID or query parameters may lead to empty results or errors from the API.
- If the node fails, enabling 'Continue On Fail' allows the workflow to proceed and outputs error details in the JSON response.
Links
- IT Glue API Documentation - Official documentation for the IT Glue API, useful for understanding available endpoints and parameters.