Overview

This node interacts with the IT Glue API to perform various operations on different resources, including Contacts. Specifically, for the Contact resource with the List Types operation, it retrieves a list of contact types or related data from IT Glue. This is useful for users who want to automate the retrieval of contact type information for integration with other systems or workflows, such as syncing contact data or generating reports.

Use Case Examples

1. A user wants to fetch all contact types from IT Glue to display them in a custom dashboard.
2. Automating the retrieval of contact types to update a CRM system with the latest contact classifications.

Properties

Output

JSON

• json - The JSON output contains the data retrieved from the IT Glue API, which can be an array of contact types or a single object depending on the operation and response.

Dependencies

• IT Glue API with an API key credential

Troubleshooting

• Common issues include API authentication failures due to invalid or missing credentials. Ensure the API key credential is correctly configured.
• API rate limits may cause errors; consider handling rate limits or retrying requests.
• Invalid parameters or query syntax can cause the API to return errors; verify the parameters and query JSON format.
• If the node throws errors, enabling 'Continue On Fail' can help to capture error messages in the output for debugging.

Links

• IT Glue API Documentation - Official documentation for the IT Glue API, useful for understanding available endpoints and parameters.