Overview

This node interacts with the WTS Chat API to manage contacts, specifically allowing retrieval of contact details by their unique ID. It supports fetching additional related details such as tags, custom fields, and portfolios associated with the contact. This operation is useful in scenarios where detailed contact information is needed for CRM, marketing automation, or customer support workflows.

Use Case Examples

1. Retrieve a contact's full profile including tags and custom fields for personalized marketing campaigns.
2. Fetch contact details by ID to update customer records in an external database.
3. Get contact information with portfolio details to analyze customer investment preferences.

Properties

Output

JSON

• json - The JSON object containing the contact details retrieved from the WTS Chat API, including any requested additional details.

Dependencies

• WTS Chat API key credential required for authentication.

Troubleshooting

• Ensure the Contact ID is provided and is valid; an empty or invalid ID will cause an error.
• Verify that the API key credential is correctly configured and has the necessary permissions to access contact data.
• If additional details are requested, confirm that the contact has those details available; otherwise, the response may not include them.
• Common error messages include 'ContactID is empty, please fill it in' and API errors from the WTS Chat service, which should be handled by checking input parameters and API connectivity.

Links

• WTS Chat API - Get Contact By ID - Official API documentation for retrieving contact details by ID.