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WTS Chat

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Overview

This node interacts with the WTS Chat API to send a message template within a specific chat session. It allows users to specify the session ID, select a template by name or ID, and provide parameters for the template. The node supports sending files either by URL or by uploading a base64-encoded file from the input data. It also supports synchronous message sending, which can be useful for workflows requiring immediate confirmation of message delivery.

Use Case Examples

  1. Sending a predefined message template to a customer support chat session to automate responses.
  2. Using dynamic parameters to customize the template content based on session-specific data.
  3. Uploading and sending a file as part of the template message within a session.

Properties

Name Meaning
Session ID The unique identifier of the chat session where the template message will be sent.
Url URL of the file to be sent with the template message, if applicable.
Input Field File Name The name of the input field containing the base64 string of the file to be sent with the template message.
Send Synchronous Message Determines whether the message sending should be synchronous (wait for confirmation before proceeding).
Template Name or ID The selected template to send in the session, chosen from a list or specified by ID.
Params Parameters to customize the template message, specified as name-value pairs.

Output

JSON

  • json - The response from the WTS Chat API after sending the template message in the session, including message details and status.

Dependencies

  • WTS Chat API

Troubleshooting

  • Ensure the Session ID is provided and valid; missing or empty Session ID will cause errors.
  • If sending a file, either a URL or a base64-encoded file input must be provided; missing both will cause an error.
  • Template selection is mandatory; not selecting a valid template will cause an error.
  • Check API key credentials for authentication issues with the WTS Chat API.
  • If sending a file from input, ensure the binary data exists and the specified input field name is correct.

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