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WTS Chat

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Overview

This node integrates with the WTS Chat API to perform various messaging-related operations. Specifically, the 'Send Text To Contact' operation under the 'Message' resource allows users to send a text message to a specified contact number via a chosen channel. It supports additional options such as enabling a chatbot, sending messages synchronously, associating the message with a department or user, hiding the session, and forcing the start of a session. This node is useful for automating communication workflows, customer support messaging, and chatbot interactions within the WTS Chat platform.

Use Case Examples

  1. Sending a promotional text message to a customer via WhatsApp channel.
  2. Automating customer support responses by sending text messages to contacts.
  3. Triggering chatbot interactions by sending text messages with bot enabled.

Properties

Name Meaning
Text The text content of the message to be sent to the contact.
Chatbot Name or ID Select or specify the chatbot to be used when sending the message.
Department Name or ID Select or specify the department associated with the message.
User Name or ID Select or specify the user within the chosen department to associate with the message.
From Name or ID Select or specify the channel from which the message is sent.
To The phone number or contact identifier to which the message will be sent.
Send Synchronous Message Determines whether the message should be sent synchronously.
Enable Bot Determines whether the chatbot should be activated upon receiving a response from the contact.
Hidden Session Determines whether the session should be hidden.
Force Start Session Determines whether to force the start of a new session when sending the message.

Output

JSON

  • json
    • id - The unique identifier of the sent message.
    • status - The status of the sent message (e.g., sent, delivered).
    • to - The recipient contact number.
    • from - The channel or sender identifier.
    • body
      * text - The text content of the sent message.
    • options - Options used when sending the message, such as bot enabled, hidden session, and force start session flags.

Dependencies

  • WTS Chat API

Troubleshooting

  • Error 'Choose channel': Ensure the 'From' field (channel) is selected and not left undefined.
  • Error 'Set an Instagram number or username for sending': Provide a valid recipient number in the 'To' field.
  • Error 'Write a text to send': Ensure the 'Text' field is not empty before sending.
  • Error 'There is no data in the input' or 'There is no file with that name that comes from input': When sending files, ensure the input binary data is correctly provided and named.
  • API errors: Check API key validity and network connectivity if API calls fail.

Discussion