Overview

This node interacts with the WTS Chat API to perform various operations related to chat messages, contacts, sessions, panels, sequences, and chatbots. Specifically, for the 'Message' resource and 'Get Message By ID' operation, it retrieves detailed information about a specific message using its unique ID. This is useful in scenarios where you need to fetch message details for auditing, customer support, or integration with other systems.

Use Case Examples

1. Retrieve a message by its ID to display its content and metadata in a CRM system.
2. Fetch message details to analyze communication history with a customer.
3. Use the message ID to get status updates or further process the message in an automated workflow.

Properties

Output

JSON

• json - The detailed information of the retrieved message as returned by the WTS Chat API.

Dependencies

• WTS Chat API

Troubleshooting

• Ensure the 'Message ID' is correctly provided and not empty; otherwise, the node will throw an error indicating the missing ID.
• API key credential must be correctly configured and valid to authenticate requests to the WTS Chat API.
• If the message ID does not exist or is invalid, the API will return an error which the node will propagate.
• Network issues or API downtime can cause request failures; verify connectivity and API status.

Links

• WTS Chat API Documentation - Official documentation for the WTS Chat API endpoints and usage.