Overview

This node interacts with the WTS Chat API to perform various operations related to contacts, messages, sessions, panels, chatbots, and sequences. Specifically, for the 'Contact' resource and 'Get By Phone' operation, it retrieves contact information based on a provided phone number, optionally including additional details such as tags, custom fields, and portfolios. This node is useful for automating workflows that require fetching contact data by phone number, such as customer support, marketing automation, or CRM integrations.

Use Case Examples

1. Retrieve a contact's information by their phone number to personalize communication.
2. Fetch contact details including tags and custom fields for targeted marketing campaigns.
3. Use the contact's phone number to update or verify contact records in a CRM system.

Properties

Output

JSON

• json - The contact data retrieved from the WTS Chat API, including requested details based on input parameters.

Dependencies

• Requires an API key credential for authentication with the WTS Chat API.

Troubleshooting

• Ensure the phone number is correctly formatted and exists in the system to avoid empty or error responses.
• If additional details are requested, verify that the contact has those details available; otherwise, the response may not include them.
• API errors may occur if the API key is invalid or missing; ensure proper credential configuration in the node settings.

Links

• WTS Chat API Documentation - Official API documentation for WTS Chat, useful for understanding available endpoints and parameters.