Actions101
- Attendance Actions
- Client Actions
- Department Actions
- Designation Actions
- Employee Actions
- Holiday Actions
- KPI Actions
- KPI Category Actions
- KPI Data Actions
- Lead Actions
- Leave Actions
- OKR Key Result Actions
- OKR Objective Actions
- Performance Cycle Actions
- Project Actions
- Project Category Actions
- Task Actions
- Task Category Actions
- Ticket Actions
- Ticket Agent Actions
- Ticket Channel Actions
- Ticket Type Actions
Overview
The node provides integration with the Flowyteam API, specifically allowing management of various resources including Ticket Agents. For the Ticket Agent - Get operation, it retrieves a list of ticket agents from the Flowyteam system. This is useful for workflows that need to access support or service agent information, such as automating ticket assignments, reporting on agent activity, or syncing agent data with other systems.
Practical examples:
- Automatically fetching and listing all ticket agents to assign new tickets dynamically.
- Generating reports on ticket agents' workload or availability.
- Syncing ticket agent details into a CRM or HR system.
Properties
| Name | Meaning |
|---|---|
| Simplify | Whether to return simplified response data (true) or the raw API response (false). |
| Sort Direction | Direction to sort the results: "Ascending" or "Descending". |
| Sort Field | Field to sort by: "ID" or "Agent Name". |
Output
The output contains JSON data representing the ticket agents retrieved from the Flowyteam API. If the "Simplify" property is enabled, the data will be a simplified version focusing on key agent attributes for easier consumption. Otherwise, the full raw API response is returned, which may include additional metadata and nested structures.
No binary data output is indicated for this operation.
Dependencies
- Requires an API authentication credential configured in n8n to connect to the Flowyteam API.
- The node depends on the Flowyteam API being accessible and the user having appropriate permissions to read ticket agent data.
Troubleshooting
Common issues:
- Authentication errors if the API key or token is missing, invalid, or expired.
- Permission denied errors if the authenticated user lacks rights to view ticket agents.
- Network or connectivity issues preventing access to the Flowyteam API endpoint.
Error messages:
"The operation 'get' is not supported for resource 'ticketAgent'."— indicates a misconfiguration or unsupported operation; ensure the correct resource and operation are selected.- API errors returned from Flowyteam will typically propagate; check the error message for details like rate limits or invalid parameters.
Resolutions:
- Verify and update the API credentials in n8n.
- Confirm the user role and permissions in Flowyteam.
- Check network connectivity and proxy settings if applicable.
- Use the "Simplify" option to reduce complexity if parsing raw responses is problematic.
Links and References
- Flowyteam Official API Documentation (hypothetical link for reference)
- n8n Documentation on Creating Custom Nodes
- General API troubleshooting tips: n8n Community Forum