Actions101
- Attendance Actions
- Client Actions
- Department Actions
- Designation Actions
- Employee Actions
- Holiday Actions
- KPI Actions
- KPI Category Actions
- KPI Data Actions
- Lead Actions
- Leave Actions
- OKR Key Result Actions
- OKR Objective Actions
- Performance Cycle Actions
- Project Actions
- Project Category Actions
- Task Actions
- Task Category Actions
- Ticket Actions
- Ticket Agent Actions
- Ticket Channel Actions
- Ticket Type Actions
Overview
The node provides integration with the Flowyteam API, allowing users to manage various resources including Ticket Types. Specifically, for the Ticket Type resource, the Update operation enables modifying an existing ticket type's details by specifying its ID and new type name.
This node is beneficial in scenarios where you need to automate or programmatically update support ticket categories or types within your Flowyteam system. For example, if your support team restructures ticket categories or renames a ticket type, this node can be used in workflows to apply those changes automatically without manual intervention.
Properties
| Name | Meaning |
|---|---|
| Simplify | Whether to return simplified response data or the raw API response. (Boolean: true/false) |
| Ticket Type ID | The unique identifier of the ticket type to update. |
| Type | The new name/type string for the ticket type. |
Output
The output of the node is JSON data representing the updated ticket type information returned from the Flowyteam API. If the "Simplify" property is set to true, the response will be a simplified version of the data; otherwise, it will contain the full raw API response.
No binary data output is indicated for this operation.
Dependencies
- Requires an active connection to the Flowyteam API.
- Requires an API authentication token or API key credential configured in n8n for the Flowyteam service.
- No other external dependencies are indicated.
Troubleshooting
Common issues:
- Providing an invalid or non-existent Ticket Type ID will likely cause an error.
- Missing required fields such as Ticket Type ID or Type will result in validation errors.
- API authentication failures due to incorrect or missing credentials.
Error messages:
- Errors indicating unsupported operations or resources suggest misconfiguration of the resource or operation parameters.
- Network or API errors may occur if the Flowyteam API is unreachable or returns an error status.
Resolutions:
- Verify that the Ticket Type ID exists and is correct.
- Ensure all required properties are provided.
- Confirm that the API credentials are correctly set up and valid.
- Check network connectivity and API availability.
Links and References
- Flowyteam API Documentation (general reference for API endpoints and data structures)
- n8n documentation on Creating Custom Nodes