Actions101
- Attendance Actions
- Client Actions
- Department Actions
- Designation Actions
- Employee Actions
- Holiday Actions
- KPI Actions
- KPI Category Actions
- KPI Data Actions
- Lead Actions
- Leave Actions
- OKR Key Result Actions
- OKR Objective Actions
- Performance Cycle Actions
- Project Actions
- Project Category Actions
- Task Actions
- Task Category Actions
- Ticket Actions
- Ticket Agent Actions
- Ticket Channel Actions
- Ticket Type Actions
Overview
This node integrates with the Flowyteam API to manage ticket types within a support or issue tracking system. Specifically, the "Create" operation for the "Ticket Type" resource allows users to add new ticket types by specifying their name or type. This is useful in scenarios where an organization wants to categorize tickets (e.g., bug, feature request, inquiry) to streamline ticket management and reporting.
Practical examples:
- Creating a new ticket type called "Bug" to classify software defect reports.
- Adding a "Feature Request" ticket type to track user suggestions separately from other tickets.
Properties
| Name | Meaning |
|---|---|
| Simplify | Whether to return simplified response data or the raw API response. (Boolean: true/false) |
| Type | The name/type of the ticket type to create. (String, required) |
Output
The node outputs JSON data representing the newly created ticket type. If the "Simplify" property is set to true, the output will be a simplified version of the API response containing essential details about the ticket type. Otherwise, it returns the full raw API response as received from the Flowyteam service.
No binary data output is involved in this operation.
Dependencies
- Requires an active connection to the Flowyteam API.
- Needs an API authentication token or API key credential configured in n8n to authorize requests.
- The node depends on the Flowyteam API endpoints for ticket type creation.
Troubleshooting
Common issues:
- Missing or invalid API credentials can cause authentication failures.
- Providing an empty or invalid "Type" value will likely result in validation errors from the API.
- Network connectivity problems may prevent successful API calls.
Error messages:
- Errors related to missing required parameters ("Type") should be resolved by ensuring the field is filled.
- Authentication errors require checking the API key or token configuration.
- API rate limits or server errors should be handled by retrying after some time or contacting Flowyteam support.
Links and References
- Flowyteam API documentation (for ticket type management): [Insert official Flowyteam API docs URL here]
- n8n documentation on creating custom nodes and using API credentials: https://docs.n8n.io/
(Note: Replace placeholder with actual Flowyteam API docs link if available)