Actions101
- Attendance Actions
- Client Actions
- Department Actions
- Designation Actions
- Employee Actions
- Holiday Actions
- KPI Actions
- KPI Category Actions
- KPI Data Actions
- Lead Actions
- Leave Actions
- OKR Key Result Actions
- OKR Objective Actions
- Performance Cycle Actions
- Project Actions
- Project Category Actions
- Task Actions
- Task Category Actions
- Ticket Actions
- Ticket Agent Actions
- Ticket Channel Actions
- Ticket Type Actions
Overview
The node interacts with the Flowyteam API to manage various resources, including Ticket Types. Specifically, for the Ticket Type resource and the Get Many operation, it retrieves multiple ticket type records from the system. This operation is useful when you want to list or analyze all available ticket types in your support or issue tracking system.
Common scenarios include:
- Fetching all ticket types to display in a dashboard or report.
- Synchronizing ticket type data with another system.
- Filtering or sorting ticket types before processing them further.
For example, you might use this node to get all ticket types sorted by their ID or name, optionally simplifying the response to only essential fields.
Properties
| Name | Meaning |
|---|---|
| Simplify | Whether to return simplified response data (true) or the raw API response (false). |
| Sort Direction | Direction to sort the results: "Ascending" or "Descending". |
| Sort Field | Field to sort by: "ID" or "Type" (the name of the ticket type). |
Output
The output is an array of JSON objects representing ticket types retrieved from the Flowyteam API.
- If Simplify is enabled, the output contains a streamlined version of each ticket type with key properties for easier consumption.
- If Simplify is disabled, the output includes the full raw API response for each ticket type, which may contain additional metadata and nested information.
No binary data output is involved in this operation.
Dependencies
- Requires an active connection to the Flowyteam API via an API key credential configured in n8n.
- The node depends on the Flowyteam API being accessible and the credentials having permission to read ticket type data.
Troubleshooting
Common issues:
- Invalid or missing API credentials will cause authentication errors.
- Network connectivity problems can prevent the node from reaching the Flowyteam API.
- Requesting unsupported sort fields or directions may result in API errors.
Error messages:
- Authentication failures typically indicate invalid or expired API keys; verify and update credentials.
- "Operation not supported" errors occur if the resource or operation parameters are incorrect.
- API rate limits or server errors may cause temporary failures; retry after some time.
Links and References
- Flowyteam API Documentation (general reference for API endpoints and data structures)
- n8n documentation on Creating Custom Nodes