Actions101
- Attendance Actions
- Client Actions
- Department Actions
- Designation Actions
- Employee Actions
- Holiday Actions
- KPI Actions
- KPI Category Actions
- KPI Data Actions
- Lead Actions
- Leave Actions
- OKR Key Result Actions
- OKR Objective Actions
- Performance Cycle Actions
- Project Actions
- Project Category Actions
- Task Actions
- Task Category Actions
- Ticket Actions
- Ticket Agent Actions
- Ticket Channel Actions
- Ticket Type Actions
Overview
The node provides integration with the Flowyteam API, allowing users to manage various resources such as tickets, clients, projects, KPIs, and more. Specifically for the Ticket resource with the Get operation, this node retrieves detailed information about a specific support ticket by its ID. This is useful in scenarios where you want to fetch the current status, details, or history of a particular ticket within your workflow.
Practical examples include:
- Automatically retrieving ticket details when a new comment is added.
- Fetching ticket information to update other systems or notify stakeholders.
- Using ticket data to trigger conditional logic based on ticket status or priority.
Properties
| Name | Meaning |
|---|---|
| Simplify | Whether to return simplified response data or the raw API response. (Boolean: true/false) |
| Ticket ID | The unique identifier of the ticket to retrieve. (String, required) |
Output
The output contains a JSON object representing the ticket data retrieved from the Flowyteam API. If the "Simplify" property is enabled, the response will be a simplified version of the ticket data, making it easier to use in subsequent workflow steps. Otherwise, the full raw API response is returned, which may include additional metadata and nested structures.
No binary data output is indicated for this operation.
Dependencies
- Requires an active connection to the Flowyteam API using an API key credential configured in n8n.
- The node depends on the Flowyteam API being accessible and the provided ticket ID being valid.
Troubleshooting
Common issues:
- Invalid or missing Ticket ID: The node requires a valid ticket ID; ensure this is correctly set.
- API authentication errors: Verify that the API key credential is properly configured and has sufficient permissions.
- Network or API downtime: Check connectivity and Flowyteam service status if requests fail.
Error messages:
"The operation 'get' is not supported for Ticket resource": This indicates a misconfiguration or unsupported operation; verify the selected operation.- Errors related to invalid ticket ID or not found: Confirm the ticket ID exists in Flowyteam.
- Authentication errors: Recheck API credentials and permissions.
Links and References
- Flowyteam API Documentation (example link, replace with actual)
- n8n documentation on Creating Custom Nodes
- General guide on Using API Credentials in n8n