Actions101
- Attendance Actions
- Client Actions
- Department Actions
- Designation Actions
- Employee Actions
- Holiday Actions
- KPI Actions
- KPI Category Actions
- KPI Data Actions
- Lead Actions
- Leave Actions
- OKR Key Result Actions
- OKR Objective Actions
- Performance Cycle Actions
- Project Actions
- Project Category Actions
- Task Actions
- Task Category Actions
- Ticket Actions
- Ticket Agent Actions
- Ticket Channel Actions
- Ticket Type Actions
Overview
This node interacts with the "Ticket Type" resource of the Flowyteam API, specifically supporting the "Get" operation. It retrieves detailed information about a specific ticket type by its ID. This is useful in scenarios where you need to fetch metadata or configuration details about different types of support or service tickets managed within Flowyteam.
Practical examples include:
- Fetching the properties of a ticket type before creating or updating tickets.
- Displaying ticket type details in dashboards or reports.
- Integrating ticket type data into other workflows for automation or analytics.
Properties
| Name | Meaning |
|---|---|
| Simplify | Whether to return simplified response data (true) or the raw API response (false). |
| Ticket Type ID | The unique identifier of the ticket type to retrieve. This is required for the operation. |
Output
The output contains a JSON object representing the ticket type data retrieved from the Flowyteam API.
- If Simplify is enabled (default
true), the output will be a simplified version of the ticket type data, likely containing only the most relevant fields. - If Simplify is disabled (
false), the output will contain the full raw API response, which may include additional metadata and nested structures.
No binary data output is involved in this operation.
Dependencies
- Requires an active connection to the Flowyteam API via an API key credential configured in n8n.
- The node depends on the Flowyteam API being accessible and the provided Ticket Type ID being valid.
Troubleshooting
- Invalid Ticket Type ID: If the provided ID does not exist or is malformed, the API will likely return an error. Verify the ID correctness.
- Authentication Errors: Ensure that the API key credential is correctly set up and has sufficient permissions to access ticket type data.
- Network Issues: Connectivity problems can cause request failures; check network access to the Flowyteam API endpoint.
- Unexpected Response Format: If Simplify is false, the raw response might be complex; ensure downstream nodes can handle the structure.
Common error messages might include:
- "Resource not found" — Check if the Ticket Type ID exists.
- "Unauthorized" or "Forbidden" — Verify API credentials and permissions.
- "Timeout" or "Network Error" — Check connectivity and API availability.
Links and References
- Flowyteam API Documentation (general reference): https://docs.flowyteam.com/api (Note: Replace with actual URL if available)