ChatWootInstall

Overview

This node interacts with the ChatWoot API to retrieve a Customer Satisfaction (CSAT) Survey Page associated with a specific conversation. It is useful in scenarios where you want to fetch feedback survey details linked to a particular chat or support conversation, enabling further analysis or display of customer satisfaction data.

For example, after a support interaction, you might use this node to get the CSAT survey page URL or content for that conversation to send it to the customer or analyze survey responses.

Properties

Output

The node outputs JSON data containing the details of the CSAT survey page related to the specified conversation UUID. The exact structure depends on the ChatWoot API response but typically includes survey page information such as URLs, survey questions, or metadata.

If the API returns binary data (e.g., a downloadable survey page), the node would handle it accordingly, but based on the code and operation, the output is primarily JSON.

Dependencies

• Requires an active connection to the ChatWoot API.
• Needs an API authentication token configured in the node credentials.
• The base URL for the ChatWoot instance must be set in the credentials.
• The node uses the OpenAPI specification bundled internally to build requests.

Troubleshooting

• Missing or invalid Conversation UUID: Ensure the conversation UUID is provided and is a valid number; otherwise, the API call will fail.
• Authentication errors: Verify that the API key or token is correctly configured in the node credentials.
• Network or connectivity issues: Confirm that the ChatWoot instance URL is reachable from n8n.
• Unexpected API responses: Check if the conversation UUID exists and has an associated CSAT survey page; otherwise, the response may be empty or error out.

Links and References

• ChatWoot Official Documentation
• ChatWoot API Reference