Actions113
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Overview
This node interacts with the ChatWoot API to delete a specific canned response from an account. Canned responses are predefined messages that can be used to quickly reply to common queries or situations in customer support workflows. This operation is useful for managing and maintaining the set of canned responses by removing outdated or irrelevant ones.
A practical example would be a support team cleaning up their canned responses by deleting those no longer applicable, ensuring agents only have relevant quick replies available.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account from which the canned response will be deleted. |
| Id | The ID of the canned response that should be deleted from the specified account. |
Output
The node outputs JSON data representing the result of the deletion request. Typically, this will include confirmation of successful deletion or details about any error encountered. There is no binary output associated with this operation.
Dependencies
- Requires an API key credential for authenticating with the ChatWoot API.
- The base URL for the ChatWoot instance must be configured in the node credentials.
- The node uses HTTP requests to interact with the ChatWoot REST API.
Troubleshooting
Common issues:
- Invalid or missing account ID or canned response ID will cause the deletion to fail.
- Authentication errors if the API key or base URL is incorrect or expired.
- Network connectivity problems may prevent reaching the ChatWoot API.
Error messages:
- "Unauthorized" or "Authentication failed": Check that the API key credential is valid and correctly configured.
- "Not Found" or "Resource does not exist": Verify that the provided account ID and canned response ID are correct.
- "Bad Request": Ensure all required parameters are provided and valid numbers.
Resolving these typically involves verifying input parameters and credential configurations.
Links and References
- ChatWoot API Documentation – Official API docs for reference on canned responses endpoints.