ChatWootInstall

Overview

This node interacts with the ChatWoot API to retrieve conversations related to a specific contact within an account. It is useful for scenarios where you want to fetch all chat conversations or message threads associated with a particular contact in your customer support or engagement platform. For example, a user might use this node to display conversation history for a contact in a CRM workflow or to analyze past interactions for customer service purposes.

Properties

Output

The node outputs JSON data representing the contact's conversations retrieved from the ChatWoot API. This typically includes details such as conversation IDs, messages, timestamps, participants, and status. The output structure follows the API response format for contact conversations. There is no indication that binary data is returned by this operation.

Dependencies

• Requires an API key credential for authenticating with the ChatWoot API.
• The base URL for the ChatWoot instance must be configured in the node credentials.
• The node depends on the @devlikeapro/n8n-openapi-node package for OpenAPI integration.

Troubleshooting

• Common issues:

  • Invalid or missing API credentials will cause authentication errors.
  • Providing incorrect account or contact IDs may result in "not found" errors or empty responses.
  • Network connectivity problems can lead to request timeouts or failures.

• Error messages:

  • Authentication errors usually indicate invalid API keys or misconfigured credentials.
  • 404 errors suggest that the specified account or contact does not exist.
  • Rate limiting errors may occur if too many requests are sent in a short period; retry after some time.

Links and References

• ChatWoot API Documentation
• n8n OpenAPI Node Integration Guide