Actions27
- Call Actions
- Contact Actions
- Dialer Actions
- List Actions
- Report Actions
- User Actions
Overview
This node interacts with the Oki-Toki API to retrieve various call-related data. Specifically, the 'Get Transcript' operation fetches the conversation transcript of a call using its unique session ID. This is useful for scenarios where users need to analyze or review call conversations, such as customer support quality checks or call audits.
Use Case Examples
- Retrieve the transcript of a specific call by providing its session ID to analyze the conversation content.
- Use the transcript data to perform sentiment analysis or generate call summaries automatically.
Properties
| Name | Meaning |
|---|---|
| Session ID | The unique session ID of the call used to identify which call's transcript to retrieve. |
Output
JSON
session_id- The unique identifier of the call session.transcript- The conversation transcript text or data retrieved from the call.
Dependencies
- Requires an API key credential for Oki-Toki API authentication.
Troubleshooting
- Ensure the session ID provided is correct and corresponds to an existing call session; otherwise, the API may return an error or empty result.
- Check that the Oki-Toki API credentials are valid and have the necessary permissions to access call transcripts.
- If the API returns an error, verify network connectivity and the base URL configuration for the Oki-Toki API.