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Oki-Toki

Interact with Oki-Toki API (Calls, Contacts, Dialers, Lists, Reports, Users)
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Overview

This node interacts with the Oki-Toki API to retrieve various reports, including the Routing Queues Summary report. Specifically, for the Routing Queues Summary operation, it fetches queue expense metrics within a specified date range and supports additional filtering options such as limiting results, offsetting, and filtering by queue ID, project ID, or user ID. This node is useful for analyzing call center queue performance and expenses over time, helping managers optimize resource allocation and operational costs.

Use Case Examples

  1. A call center manager wants to generate a report on queue expenses for the past month to identify high-cost queues.
  2. An analyst needs to filter the routing queues summary report by a specific project ID to evaluate project-related queue performance.

Properties

Name Meaning
Date From Start date for the report, specifying the beginning of the date range for the routing queues summary.
Date To End date for the report, specifying the end of the date range for the routing queues summary.
Additional Fields Optional filters and pagination controls for the report, including limit, offset, queue ID, project ID, and user ID to refine the data retrieved.

Output

JSON

  • json - The JSON output contains the routing queues summary report data retrieved from the Oki-Toki API, including queue expense metrics and any applied filters.

Dependencies

  • Oki-Toki API

Troubleshooting

  • Ensure that the API credentials (API key and base URL) are correctly configured and valid to avoid authentication errors.
  • Verify that the dateFrom and dateTo parameters are provided and formatted correctly as ISO date strings; missing or invalid dates will cause the request to fail.
  • If filtering by queue ID, project ID, or user ID, ensure the IDs exist and are valid to avoid empty or error responses.
  • Check network connectivity and API endpoint availability if requests fail or time out.

Links

  • Oki-Toki API Documentation - Official API documentation for Oki-Toki, including endpoints for reports and routing queues summary.

Discussion