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Oki-Toki

Interact with Oki-Toki API (Calls, Contacts, Dialers, Lists, Reports, Users)
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Overview

This node interacts with the Oki-Toki API to retrieve call statistics reports, specifically the 'Calls Summary' report. It allows users to specify a date range and optional filters such as limit, offset, queue ID, project ID, and user ID to customize the report output. This node is useful for analyzing call center performance, monitoring call volumes, and generating summarized call data over a specified period.

Use Case Examples

  1. Generate a calls summary report for a specific date range to analyze call volumes and performance.
  2. Filter the calls summary report by queue ID to evaluate the performance of a particular call queue.
  3. Use the limit and offset parameters to paginate through large sets of call summary data.

Properties

Name Meaning
Date From Start date for the report (YYYY-MM-DD)
Date To End date for the report (YYYY-MM-DD)
Additional Fields Optional filters and pagination settings for the report

Output

JSON

  • json - The JSON response from the Oki-Toki API containing the calls summary report data

Dependencies

  • Oki-Toki API access with an API key credential

Troubleshooting

  • Ensure the API credentials are correctly configured and valid to avoid authentication errors.
  • Verify that the dateFrom and dateTo parameters are provided and formatted correctly as they are required fields.
  • If the API returns an error about unknown report operation, check that the operation parameter is set to 'callsSummary'.
  • Pagination parameters (limit and offset) should be within valid ranges to avoid unexpected results.

Discussion