Oki-Toki icon

Oki-Toki

Interact with Oki-Toki API (Calls, Contacts, Dialers, Lists, Reports, Users)
Join our community

Actions27

Overview

This node interacts with the Oki-Toki API to retrieve operator timeline reports within a specified date range. It is useful for monitoring operator activities and statuses over time, providing insights into operator performance and behavior. For example, it can be used to generate reports on operator status logs for workforce management or performance analysis.

Use Case Examples

  1. Generate an operator status log report for a specific date range to analyze operator activity patterns.
  2. Retrieve operator timeline data filtered by queue, project, or user IDs to focus on specific segments of the operation.

Properties

Name Meaning
Date From Start date for the report, specifying the beginning of the date range for the status log.
Date To End date for the report, specifying the end of the date range for the status log.
Additional Fields Optional filters and parameters to refine the report, including limit, offset, queue ID, project ID, and user ID.

Output

JSON

  • json - The JSON response from the Oki-Toki API containing the operator timeline report data.

Dependencies

  • Oki-Toki API with an API key credential for authentication

Troubleshooting

  • Ensure the dateFrom and dateTo parameters are provided and correctly formatted as ISO date strings; missing or invalid dates will cause errors.
  • Verify that the API credentials are correctly configured and have the necessary permissions to access report endpoints.
  • If filtering by queue ID, project ID, or user ID, ensure these IDs exist and are valid in the Oki-Toki system to avoid empty or error responses.
  • Check network connectivity and API endpoint availability if requests fail or time out.

Links

Discussion