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Oki-Toki

Interact with Oki-Toki API (Calls, Contacts, Dialers, Lists, Reports, Users)
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Overview

This node interacts with the Oki-Toki API to generate a User Status Summary report. It retrieves an overview of operator statuses within a specified date range, optionally filtered by project ID or user ID. This is useful for monitoring operator activity and performance in call center environments or similar setups.

Use Case Examples

  1. Generate a report showing operator status summaries for a specific project between two dates.
  2. Retrieve user status summaries filtered by a particular user ID to analyze individual operator performance.

Properties

Name Meaning
Date From Start date for the report (YYYY-MM-DD)
Date To End date for the report (YYYY-MM-DD)
Additional Fields Optional filters and pagination settings for the report

Output

JSON

  • json - The JSON response from the Oki-Toki API containing the user status summary report data

Dependencies

  • Requires an API key credential for Oki-Toki API authentication.

Troubleshooting

  • Ensure the dateFrom and dateTo parameters are provided and correctly formatted as ISO date strings (YYYY-MM-DD).
  • If the API returns an error about unknown report operation, verify that the operation parameter is set to 'userStatusSummary'.
  • Check API credentials and network connectivity if requests fail.
  • Pagination parameters (limit and offset) should be within valid ranges to avoid empty or incomplete results.

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