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Oki-Toki

Interact with Oki-Toki API (Calls, Contacts, Dialers, Lists, Reports, Users)
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Overview

This node interacts with the Oki-Toki API to retrieve detailed call data by session ID. It is useful for scenarios where users need to fetch specific information about a call session, such as call metadata, transcript, or recording URL, based on a unique session identifier. For example, it can be used in customer support workflows to access call details for quality assurance or in analytics to gather call-specific data.

Use Case Examples

  1. Retrieve detailed call data for a given session ID to analyze call performance.
  2. Fetch the transcript of a call session for review or processing.
  3. Obtain the recording URL of a call session for playback or archiving.

Properties

Name Meaning
Session ID The unique session ID of the call used to identify and retrieve specific call data.

Output

JSON

  • session_id - The unique identifier of the call session.
  • recording_url - URL to access the call recording (available when fetching recording URL).
  • transcript - The conversation transcript of the call (available when fetching transcript).
  • call_data - Detailed metadata and information about the call session retrieved from the API.

Dependencies

  • Oki-Toki API access with an API key credential

Troubleshooting

  • Ensure the provided session ID is correct and exists in the Oki-Toki system; invalid or missing session IDs will cause errors.
  • Verify that the API credentials are valid and have the necessary permissions to access call data.
  • Network issues or API downtime may cause request failures; retry or check API status if errors occur.

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