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Oki-Toki

Interact with Oki-Toki API (Calls, Contacts, Dialers, Lists, Reports, Users)
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Overview

This node interacts with the Oki-Toki API to retrieve a summary report of routing queues within a specified date range. It is useful for analyzing queue performance and expense metrics in call center or telephony environments. For example, users can generate reports to monitor queue activity, filter by specific queue, project, or user IDs, and control the number of results returned.

Use Case Examples

  1. Generate a routing queues summary report for a specific date range to analyze queue performance.
  2. Filter the report by a particular queue ID to focus on a single queue's metrics.
  3. Limit the number of results to 100 and skip the first 10 entries for pagination purposes.

Properties

Name Meaning
Date From Start date for the report (required)
Date To End date for the report (required)
Additional Fields Optional filters and pagination controls for the report

Output

JSON

  • json - The JSON response from the Oki-Toki API containing the routing queues summary report data

Dependencies

  • Oki-Toki API with authentication credentials

Troubleshooting

  • Ensure the dateFrom and dateTo parameters are provided and correctly formatted as dateTime values.
  • Verify that the Oki-Toki API credentials are correctly configured and have the necessary permissions to access report data.
  • If filtering by queue_id, project_id, or user_id, ensure the IDs are valid and exist in the system.
  • Check network connectivity and API endpoint availability if requests fail.

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