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Oki-Toki

Interact with Oki-Toki API (Calls, Contacts, Dialers, Lists, Reports, Users)
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Overview

This node interacts with the Oki-Toki API to retrieve various reports related to call center operations. Specifically, the 'Status Log' operation under the 'Report' resource fetches an operator timeline report within a specified date range. This is useful for monitoring operator activities and performance over time. Practical applications include generating operator activity logs for performance reviews or operational audits.

Use Case Examples

  1. Generate an operator status timeline report for a specific date range to analyze operator activity patterns.
  2. Fetch operator timeline data filtered by queue, project, or user IDs to focus on specific segments of the call center.

Properties

Name Meaning
Date From Start date for the report, specifying the beginning of the time range for the status log.
Date To End date for the report, specifying the end of the time range for the status log.
Additional Fields Optional filters and parameters to refine the report, including limit (maximum number of results), offset (number of results to skip), queue ID, project ID, and user ID to filter the data accordingly.

Output

JSON

  • json - The JSON output contains the operator timeline report data retrieved from the Oki-Toki API based on the specified date range and filters.

Dependencies

  • Requires an API key credential for Oki-Toki API authentication.

Troubleshooting

  • Ensure the date range is valid and the 'Date From' is not after 'Date To'.
  • Verify that the API credentials are correctly configured and have the necessary permissions to access report data.
  • If filtering by queue, project, or user ID, confirm that the IDs exist and are valid in the Oki-Toki system.
  • Common error messages may include authentication failures, invalid date formats, or unknown report operation errors. Check the error message details and adjust parameters accordingly.

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