Overview

This node interacts with the Oki-Toki API to retrieve the transcript of a specific call session. It is useful for scenarios where users need to access the conversation transcript of a call for analysis, record-keeping, or quality assurance. For example, a customer support team might use this node to fetch and review call transcripts to improve service quality.

Use Case Examples

1. Retrieve the transcript of a customer support call by providing the unique session ID of the call.
2. Fetch conversation transcripts for calls in a sales pipeline to analyze customer interactions.

Properties

Output

JSON

• session_id - The unique identifier of the call session.
• transcript - The conversation transcript data of the call.

Dependencies

• Oki-Toki API access with an API key credential

Troubleshooting

• Ensure the provided Session ID is correct and corresponds to an existing call session; otherwise, the API may return an error or empty result.
• Verify that the API credentials are valid and have the necessary permissions to access call transcripts.
• Check network connectivity and API endpoint availability if requests fail or time out.

Links

• Oki-Toki API Documentation - Get Transcript - Official API endpoint documentation for retrieving call transcripts from Oki-Toki.