Overview

This node interacts with the Oki-Toki API to retrieve call statistics reports, specifically the 'Calls Summary' report. It allows users to specify a date range and optional filters such as limit, offset, queue ID, project ID, and user ID to customize the report output. This node is useful for analyzing call center performance, monitoring call volumes, and generating statistical summaries of calls within a specified period.

Use Case Examples

1. Generate a calls summary report for a specific date range to analyze call volumes and performance.
2. Filter the calls summary report by queue ID to evaluate the performance of a particular call queue.
3. Use pagination options like limit and offset to manage large datasets in the calls summary report.

Properties

Output

JSON

• json - The JSON response from the Oki-Toki API containing the calls summary report data

Dependencies

• Oki-Toki API with API key credential

Troubleshooting

• Ensure the API credentials are correctly configured and valid to avoid authentication errors.
• Verify that the date range is correctly formatted and that 'Date From' is not after 'Date To' to prevent request errors.
• If filtering by queue ID, project ID, or user ID, ensure these IDs exist and are valid in the Oki-Toki system.
• Check API rate limits and handle pagination properly using 'limit' and 'offset' to avoid incomplete data retrieval.