Actions30
- Call Actions
- Contact Actions
- Dialer Actions
- Integration Actions
- List Actions
- Report Actions
- SMS Actions
- User Actions
- Developer Feedback Actions
Overview
This node interacts with the Oki-Toki API to retrieve real-time call monitoring data under the 'Report' resource with the 'Calls Tracking' operation. It allows users to specify a date range and additional filtering options such as limit, offset, queue ID, project ID, and user ID to fetch detailed call tracking reports. This is useful for monitoring call center performance, tracking call activities, and generating reports for analysis.
Use Case Examples
- A call center manager wants to monitor real-time call activities between specific dates to optimize staffing and performance.
- A supervisor needs to generate a report on calls handled by a particular queue or user within a given timeframe.
Properties
| Name | Meaning |
|---|---|
| Date From | Start date for the report, specifying the beginning of the date range for call tracking data. |
| Date To | End date for the report, specifying the end of the date range for call tracking data. |
| Additional Fields | Optional filters and pagination controls for the report, including limit (maximum number of results), offset (number of results to skip), queue ID (filter by specific queue), project ID (filter by specific project), and user ID (filter by specific user). |
Output
JSON
json- The JSON response from the Oki-Toki API containing the calls tracking report data based on the specified filters and date range.
Dependencies
- Oki-Toki API with an API key credential for authentication
Troubleshooting
- Ensure the dateFrom and dateTo parameters are provided and correctly formatted as date-time strings; missing or invalid dates will cause errors.
- Verify that the API credentials are correctly configured and have the necessary permissions to access the reports endpoint.
- If filtering by queue ID, project ID, or user ID, ensure these IDs exist and are valid in the Oki-Toki system to avoid empty or error responses.
- Check network connectivity and API endpoint availability if requests fail or time out.