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Oki-Toki

Interact with Oki-Toki API (Calls, Contacts, Dialers, Lists, Reports, Users)
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Overview

This node interacts with the Oki-Toki API to retrieve a queue status summary report. It fetches performance metrics for call queues within a specified date range, optionally filtered by queue ID, project ID, or user ID. This is useful for monitoring and analyzing call center queue performance over time.

Use Case Examples

  1. A call center manager wants to generate a report showing the performance of a specific call queue over the last month to identify peak times and optimize staffing.
  2. A supervisor needs to review queue metrics filtered by project ID to evaluate the effectiveness of different projects in handling call volume.

Properties

Name Meaning
Date From Start date for the report (required)
Date To End date for the report (required)
Additional Fields Optional filters and pagination settings for the report

Output

JSON

  • json - The JSON response from the Oki-Toki API containing queue performance metrics for the specified date range and filters

Dependencies

  • Oki-Toki API with authentication credentials

Troubleshooting

  • Ensure the dateFrom and dateTo parameters are provided and correctly formatted as date-time strings.
  • Verify that the API credentials for Oki-Toki are correctly configured and have sufficient permissions to access report data.
  • If filtering by queue_id, project_id, or user_id, confirm these IDs exist and are valid in the Oki-Toki system.
  • Check network connectivity and API endpoint availability if requests fail.

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