AvantGuard - NinjaOne

Overview

This node operation allows you to download an attachment related to a specific Knowledge Base Article item. It is useful when you need to programmatically retrieve files or documents that are linked as attachments to knowledge base entries, such as manuals, guides, or supplementary materials. For example, in IT service management or customer support workflows, this node can automate fetching relevant documentation attached to knowledge base articles for further processing or distribution.

Properties

Output

The output will contain the downloaded attachment data associated with the specified related item ID. This typically includes the file content in binary form along with metadata such as filename and MIME type. The json output field may include details about the attachment, but the primary payload is the binary data representing the file itself.

Dependencies

• Requires an API key credential for authentication to the AvantGuard NinjaOne service.
• Needs the base URL of the API endpoint configured in the node credentials.
• Depends on the external AvantGuard NinjaOne API to fetch the attachment data.

Troubleshooting

• Common issues:

  • Invalid or missing Related Item Id: Ensure the ID corresponds to an existing related item with an attachment.
  • Authentication errors: Verify that the API key credential is correctly set up and has sufficient permissions.
  • Network or connectivity problems: Check the base URL and network access to the API endpoint.

• Error messages:

  • "Unauthorized" or "Authentication failed": Indicates invalid or expired API credentials.
  • "Not Found" or "Related item does not exist": The provided Related Item Id might be incorrect or the item has no attachment.
  • "Timeout" or "Network error": Suggests connectivity issues; retry or check network settings.

Links and References

• AvantGuard NinjaOne API Documentation (generic link, replace with actual if available)
• n8n Documentation on Creating Custom Nodes