AvantGuard - NinjaOne

Overview

This node integrates with the AvantGuard NinjaOne API to retrieve detailed information about a specific ticket form by its unique identifier. It is useful in scenarios where you need to fetch the configuration or structure of a ticket form within an IT service management or helpdesk workflow. For example, you might use this node to dynamically load ticket form details before creating or updating tickets based on that form's fields.

Properties

Output

The node outputs JSON data representing the ticket form identified by the provided Id. This JSON typically includes all relevant details of the ticket form such as its fields, layout, metadata, and any other configuration data returned by the NinjaOne API for that form.

No binary data output is indicated.

Dependencies

• Requires an API key credential for authenticating with the AvantGuard NinjaOne API.
• The base URL for the API must be configured in the node credentials.
• Depends on the @avantguardllc/n8n-openapi-node package and the OpenAPI specification defined in openapi.json bundled with the node.

Troubleshooting

• Invalid or missing Id: If the Id property is not set or invalid, the API call will fail. Ensure the Id is a valid number corresponding to an existing ticket form.
• Authentication errors: If the API key or base URL is incorrect or missing, authentication will fail. Verify the API credentials are correctly configured.
• Network issues: Connectivity problems can cause request failures. Check network access to the NinjaOne API endpoint.
• API changes: If the NinjaOne API changes, the node may require updates to the OpenAPI spec or code.

Links and References

• AvantGuard NinjaOne API Documentation (general reference for the API)
• n8n Documentation - Creating Custom Nodes