Actions159
- Related Items Actions
- Backup Actions
- Queries Actions
- Get Disk Drives
- Get Operating Systems
- Get RAID Controller Report
- Get Volumes
- Get Computer Systems
- Get Antivirus Status Report
- Get Device Health Report
- Get Custom Fields Report
- Get Installed Software Patches
- Get Custom Fields Detailed Report
- Get Installed OS Patches
- Get Pending Failed Rejected OS Patches
- Get RAID Drive Report
- Get Windows Services Report
- Get Antivirus Threats
- Get Device Usage
- Get Network Interfaces
- Get Processors
- Get Software
- Get Last Logged On Users Report
- Get Policy Overrides 1
- Get Scoped Custom Fields Report
- Get Pending Failed Rejected Software Patches
- Get Scoped Custom Fields Detailed Report
- System Actions
- Knowledge Base Articles Actions
- Get Knowledge Base Article Signed Urls
- Get Related Item Attachments Signed Urls
- Download Knowledge Base Article
- Get Knowledge Base Folder Path Content
- Upload Temp Attachments
- Get Knowledge Base Folder Content
- Get Client Knowledge Base Articles
- Upload Knowledge Base Articles
- Get Global Knowledge Base Articles
- Download Related Item Attachment
- Organization Documents Actions
- Document Templates Actions
- Checklist Templates Actions
- Organization Checklists Actions
- Location Actions
- Management Actions
- Get Custom Fields Policy Condition
- Delete Policy Condition
- Reset Alert
- Update Device
- Request Scripting Options
- Submit OS Patch Scan
- Get Installer For Location
- Get Windows Event Policy Conditions
- Create Organization
- Cancel Device Maintenance
- Reboot Devices
- Set Windows Service Configuration
- Create Location For Organization
- Update Node Role Policy Assignment For Organization
- Create Windows Event Policy Condition
- Node Approval Operation
- Control Windows Service
- Remove Device Owner
- Submit OS Patch Apply
- Get Installer
- Create Policy
- Get Windows Event Policy Condition
- Update Device Maintenance
- Reset Policy Overrides
- Set Device Owner
- Submit Software Patch Scan
- Update Location
- Reset Alert Set Activity Data
- Get Device Link
- Run Script On Device
- Submit Software Patch Apply
- Update Organization
- Create Custom Fields Policy Condition
- Get Custom Fields Policy Conditions
- Custom Fields Actions
- Ticketing Actions
- Organization Actions
- Devices Actions
- Get Device Active Jobs
- Get Device Installed Software Patches
- Get Device Processors
- Update Node Attribute Values
- Get Device Disk Drives
- Get Device Pending Failed Rejected OS Patches
- Get Device Volumes
- Get Device Alerts
- Get Device Network Interfaces
- Get Device Software
- Get Device Activities
- Get Device Last Logged On User
- Get Device Services
- Get Policy Overrides
- Get Device
- Get Device Installed OS Patches
- Get Device Pending Failed Rejected Software Patches
- Get Node Custom Fields
- Groups Actions
- Webhooks Actions
Overview
This node integrates with the AvantGuard NinjaOne API to retrieve detailed information about a specific ticket by its unique identifier. It is useful in scenarios where users need to fetch and process ticket data within an automated workflow, such as monitoring support requests, tracking issue resolution status, or integrating ticket details into other systems.
For example, a helpdesk automation could use this node to pull ticket details when a new ticket ID is generated elsewhere, enabling further actions like notifications or updates based on the ticket's content.
Properties
| Name | Meaning |
|---|---|
| Ticket Id | The unique numeric identifier of the ticket to retrieve |
Output
The node outputs JSON data representing the full details of the requested ticket. This typically includes fields such as ticket ID, status, description, creation date, assigned user, priority, and any other metadata provided by the NinjaOne ticketing system.
No binary data output is indicated.
Dependencies
- Requires an API key credential for authenticating with the AvantGuard NinjaOne API.
- The base URL for the API must be configured in the node credentials.
- Depends on the
@avantguardllc/n8n-openapi-nodepackage for OpenAPI integration.
Troubleshooting
Common issues:
- Invalid or missing ticket ID will result in errors or empty responses.
- Authentication failures if the API key or base URL is incorrect or expired.
- Network connectivity problems can prevent successful API calls.
Error messages:
- "Unauthorized" or similar indicates invalid API credentials; verify and update them.
- "Not Found" suggests the ticket ID does not exist; confirm the ID is correct.
- Timeout or network errors require checking internet connection and API availability.
Links and References
- AvantGuard NinjaOne API Documentation (example link, replace with actual)
- n8n OpenAPI Node Integration Guide