Actions159
- Related Items Actions
- Backup Actions
- Queries Actions
- Get Disk Drives
- Get Operating Systems
- Get RAID Controller Report
- Get Volumes
- Get Computer Systems
- Get Antivirus Status Report
- Get Device Health Report
- Get Custom Fields Report
- Get Installed Software Patches
- Get Custom Fields Detailed Report
- Get Installed OS Patches
- Get Pending Failed Rejected OS Patches
- Get RAID Drive Report
- Get Windows Services Report
- Get Antivirus Threats
- Get Device Usage
- Get Network Interfaces
- Get Processors
- Get Software
- Get Last Logged On Users Report
- Get Policy Overrides 1
- Get Scoped Custom Fields Report
- Get Pending Failed Rejected Software Patches
- Get Scoped Custom Fields Detailed Report
- System Actions
- Knowledge Base Articles Actions
- Get Knowledge Base Article Signed Urls
- Get Related Item Attachments Signed Urls
- Download Knowledge Base Article
- Get Knowledge Base Folder Path Content
- Upload Temp Attachments
- Get Knowledge Base Folder Content
- Get Client Knowledge Base Articles
- Upload Knowledge Base Articles
- Get Global Knowledge Base Articles
- Download Related Item Attachment
- Organization Documents Actions
- Document Templates Actions
- Checklist Templates Actions
- Organization Checklists Actions
- Location Actions
- Management Actions
- Get Custom Fields Policy Condition
- Delete Policy Condition
- Reset Alert
- Update Device
- Request Scripting Options
- Submit OS Patch Scan
- Get Installer For Location
- Get Windows Event Policy Conditions
- Create Organization
- Cancel Device Maintenance
- Reboot Devices
- Set Windows Service Configuration
- Create Location For Organization
- Update Node Role Policy Assignment For Organization
- Create Windows Event Policy Condition
- Node Approval Operation
- Control Windows Service
- Remove Device Owner
- Submit OS Patch Apply
- Get Installer
- Create Policy
- Get Windows Event Policy Condition
- Update Device Maintenance
- Reset Policy Overrides
- Set Device Owner
- Submit Software Patch Scan
- Update Location
- Reset Alert Set Activity Data
- Get Device Link
- Run Script On Device
- Submit Software Patch Apply
- Update Organization
- Create Custom Fields Policy Condition
- Get Custom Fields Policy Conditions
- Custom Fields Actions
- Ticketing Actions
- Organization Actions
- Devices Actions
- Get Device Active Jobs
- Get Device Installed Software Patches
- Get Device Processors
- Update Node Attribute Values
- Get Device Disk Drives
- Get Device Pending Failed Rejected OS Patches
- Get Device Volumes
- Get Device Alerts
- Get Device Network Interfaces
- Get Device Software
- Get Device Activities
- Get Device Last Logged On User
- Get Device Services
- Get Policy Overrides
- Get Device
- Get Device Installed OS Patches
- Get Device Pending Failed Rejected Software Patches
- Get Node Custom Fields
- Groups Actions
- Webhooks Actions
Overview
The node integrates with the AvantGuard NinjaOne API to retrieve tickets associated with a specific board in a ticketing system. It is useful for scenarios where users want to programmatically fetch and process tickets from a particular board, such as monitoring open issues, generating reports, or automating workflows based on ticket data.
For example, a user might use this node to:
- Fetch all tickets from a "Support" board to analyze response times.
- Retrieve tickets filtered by certain criteria (e.g., priority or status) for automated escalation.
- Paginate through tickets using cursors to sync large datasets incrementally.
Properties
| Name | Meaning |
|---|---|
| Board Id | The unique identifier of the board from which to retrieve tickets. |
| Additional Body Fields | Optional fields to customize the request body: |
| - Sort By | JSON array specifying sorting criteria for the tickets. |
| - Filters | JSON array defining filters to apply when retrieving tickets (e.g., status, priority). |
| - Page Size | Number indicating how many tickets to return per page/request. |
| - Search Criteria | String to search within tickets, e.g., keywords or phrases. |
| - Include Columns | JSON array specifying which columns or fields to include in the response. |
| - Last Cursor Id | Numeric cursor ID used for pagination to fetch tickets after a certain point. |
Output
The node outputs JSON data representing the tickets retrieved from the specified board. Each item in the output corresponds to a ticket object containing its details as returned by the API. The structure depends on the API response but typically includes ticket identifiers, titles, statuses, assigned users, timestamps, and any additional requested fields.
If binary data were involved (e.g., attachments), it would be included separately, but this node focuses on JSON ticket data only.
Dependencies
- Requires an API key credential for authenticating with the AvantGuard NinjaOne service.
- Needs the base URL of the NinjaOne API configured in the credentials.
- Depends on the
@avantguardllc/n8n-openapi-nodepackage for OpenAPI integration. - Uses the bundled OpenAPI specification (
openapi.json) to build properties and handle requests.
Troubleshooting
- Invalid Board Id: If the provided board ID does not exist or is incorrect, the API may return an error or empty results. Verify the board ID before running the node.
- Authentication Errors: Missing or invalid API credentials will cause authentication failures. Ensure the API key and base URL are correctly set in the node credentials.
- Malformed JSON in Additional Fields: The
Sort By,Filters, andInclude Columnsfields expect valid JSON arrays. Invalid JSON syntax will cause parsing errors. Use proper JSON formatting. - Pagination Issues: Incorrect use of
Last Cursor Idmay result in repeated or skipped tickets. Use the cursor value returned from previous executions for consistent pagination.
Links and References
- AvantGuard NinjaOne API Documentation (example link; replace with actual)
- n8n OpenAPI Node Integration Guide