AvantGuard - NinjaOne

Overview

This node operation retrieves global knowledge base articles from the AvantGuard NinjaOne service. It is useful for scenarios where users want to fetch a list of knowledge base articles, including optionally archived ones, to display or process them further in their workflows. For example, an IT support team could use this node to pull all relevant help articles into a dashboard or automate ticket responses based on article content.

Properties

Output

The node outputs JSON data representing the retrieved knowledge base articles. Each item in the output corresponds to a knowledge base article with its associated fields as returned by the API. The exact structure depends on the API response but typically includes article metadata such as title, content summary, status (archived or active), and other relevant details.

No binary data output is indicated.

Dependencies

• Requires an API key credential for AvantGuard NinjaOne.
• Needs the base URL of the AvantGuard NinjaOne API configured in credentials.
• Depends on the @avantguardllc/n8n-openapi-node package and the included OpenAPI specification (openapi.json) for request building.

Troubleshooting

• Common issues:
  • Invalid or missing API credentials will cause authentication failures.
  • Incorrect base URL configuration can lead to connection errors.
  • Filtering by article name may return no results if the name does not match exactly or if the parameter is misspelled.
• Error messages:
  • Authentication errors usually indicate invalid API keys or expired tokens; verify and update credentials.
  • Network errors suggest connectivity problems or incorrect endpoint URLs; check network access and base URL settings.
  • Empty responses when filtering might mean no articles match the criteria; try broadening or removing filters.

Links and References

• AvantGuard NinjaOne API Documentation (general reference for API endpoints)
• n8n Documentation for guidance on using credentials and configuring nodes