Actions159
- Related Items Actions
- Backup Actions
- Queries Actions
- Get Disk Drives
- Get Operating Systems
- Get RAID Controller Report
- Get Volumes
- Get Computer Systems
- Get Antivirus Status Report
- Get Device Health Report
- Get Custom Fields Report
- Get Installed Software Patches
- Get Custom Fields Detailed Report
- Get Installed OS Patches
- Get Pending Failed Rejected OS Patches
- Get RAID Drive Report
- Get Windows Services Report
- Get Antivirus Threats
- Get Device Usage
- Get Network Interfaces
- Get Processors
- Get Software
- Get Last Logged On Users Report
- Get Policy Overrides 1
- Get Scoped Custom Fields Report
- Get Pending Failed Rejected Software Patches
- Get Scoped Custom Fields Detailed Report
- System Actions
- Knowledge Base Articles Actions
- Get Knowledge Base Article Signed Urls
- Get Related Item Attachments Signed Urls
- Download Knowledge Base Article
- Get Knowledge Base Folder Path Content
- Upload Temp Attachments
- Get Knowledge Base Folder Content
- Get Client Knowledge Base Articles
- Upload Knowledge Base Articles
- Get Global Knowledge Base Articles
- Download Related Item Attachment
- Organization Documents Actions
- Document Templates Actions
- Checklist Templates Actions
- Organization Checklists Actions
- Location Actions
- Management Actions
- Get Custom Fields Policy Condition
- Delete Policy Condition
- Reset Alert
- Update Device
- Request Scripting Options
- Submit OS Patch Scan
- Get Installer For Location
- Get Windows Event Policy Conditions
- Create Organization
- Cancel Device Maintenance
- Reboot Devices
- Set Windows Service Configuration
- Create Location For Organization
- Update Node Role Policy Assignment For Organization
- Create Windows Event Policy Condition
- Node Approval Operation
- Control Windows Service
- Remove Device Owner
- Submit OS Patch Apply
- Get Installer
- Create Policy
- Get Windows Event Policy Condition
- Update Device Maintenance
- Reset Policy Overrides
- Set Device Owner
- Submit Software Patch Scan
- Update Location
- Reset Alert Set Activity Data
- Get Device Link
- Run Script On Device
- Submit Software Patch Apply
- Update Organization
- Create Custom Fields Policy Condition
- Get Custom Fields Policy Conditions
- Custom Fields Actions
- Ticketing Actions
- Organization Actions
- Devices Actions
- Get Device Active Jobs
- Get Device Installed Software Patches
- Get Device Processors
- Update Node Attribute Values
- Get Device Disk Drives
- Get Device Pending Failed Rejected OS Patches
- Get Device Volumes
- Get Device Alerts
- Get Device Network Interfaces
- Get Device Software
- Get Device Activities
- Get Device Last Logged On User
- Get Device Services
- Get Policy Overrides
- Get Device
- Get Device Installed OS Patches
- Get Device Pending Failed Rejected Software Patches
- Get Node Custom Fields
- Groups Actions
- Webhooks Actions
Overview
This node operation, "Get Client Knowledge Base Articles," is designed to retrieve knowledge base articles associated with clients from the AvantGuard NinjaOne platform. It allows users to query and filter articles based on optional parameters such as organization IDs, article names, and whether to include archived articles. This functionality is useful for automating the retrieval of documentation or support content relevant to specific client organizations, enabling integration with helpdesk systems, reporting tools, or internal knowledge management workflows.
Practical examples:
- Automatically fetching all active knowledge base articles for a particular client organization to display in a custom portal.
- Filtering articles by name to find specific documentation pieces programmatically.
- Including archived articles when performing audits or historical reviews of knowledge base content.
Properties
| Name | Meaning |
|---|---|
| Additional Query Parameters | Optional fields to refine the search query: - Organization Ids: Filter articles by one or more organization identifiers (string). - Article Name: Search articles by their name (string). - Include Archived: Boolean flag to include archived articles in the results (true/false). |
Output
The node outputs JSON data representing the retrieved knowledge base articles. Each item in the output typically contains details about an article such as its title, content summary, associated organization, status (archived or active), and other metadata provided by the API.
If the API supports binary data (e.g., attachments or images within articles), the node would handle this accordingly, but based on the provided code and properties, the primary output is structured JSON data describing knowledge base articles.
Dependencies
- Requires an API key credential for authenticating with the AvantGuard NinjaOne platform.
- The node depends on the AvantGuard NinjaOne REST API endpoint configured via credentials, including a base URL.
- Uses the
@avantguardllc/n8n-openapi-nodepackage for OpenAPI-based request handling. - Requires network access to the NinjaOne API service.
Troubleshooting
Common issues:
- Invalid or missing API credentials will cause authentication failures.
- Incorrect or malformed query parameters may result in empty responses or API errors.
- Network connectivity problems can prevent successful API calls.
Error messages and resolutions:
- Authentication failed: Verify that the API key credential is correctly set up and has necessary permissions.
- Invalid query parameter: Check the format and values of additional query parameters; ensure they conform to expected types.
- No articles found: Confirm that the filters applied match existing articles; try broadening the query by removing some filters.
- Network timeout or unreachable host: Ensure the base URL is correct and the network connection is stable.